- Worked with different clients for the past 15 years (Australian / American ) and majority are customer service field, client management and project management.
- Handled escalations, a team and a couple of departments and handled customer inquiries and escalations.
- Worked directly with the CEO and other members of the board and deliver reports, schedule and attend to meetings.
- Discuss KPIs and areas for improvements for a department process.
- Created process manuals for each departments and proposed KPIs and did quality checks.
- Account management.
