PROFILE
• More than 14 years successful experience in customer service
and support with recognized strength in account maintenance,
problem solving and troubleshooting, sales staff support, and
planning/implementing proactive procedures and system to avoid
problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge with eBay.
• Proactive planning led to notable increase in morale in all
departments.
• Created customer satisfaction survey, drastically reduced
potential problems.
Work with 7 sales professionals. Responsible for more than 3
individual and corporate accounts.
• Support sales reps in opening new accounts and upgrading
existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service.
• Prepare and print the orders, check the correct weight, contact
details, shipping method etc.
• Contact eBay customer service if necessary, to resolve any
issue related to returns and open cases.
• Handing returns, refunds and exchange. Constant
communication with the buyer to avoid frustration leading to
negative feedback.
