E-commerce Operations and Customer Support Specialist with 10+ years of experience in customer service and 5+ years of experience supporting e-commerce businesses.
I help e-commerce businesses manage customer support, Shopify operations, and order-related tasks so they can focus on growing their business instead of daily operational workload.
I handle customer inquiries via email and chat using tools such as Zendesk, Gorgias, Slack, Shopify, WordPress, and TikTok Shop chat support. I manage order tracking, refunds, chargebacks, and general e-commerce support. I also handle administrative tasks such as Google Sheets tracking, data entry, and process documentation to keep operations organized and efficient.
Over the years, I have worked with international companies across telecommunications, e-commerce, and digital platforms, handling high-volume customer interactions and maintaining strong service quality.
Key skills and experience:
• Customer Service (Email & Chat Support)
• E-commerce Operations Support
• Shopify Order Management
• Zendesk & Gorgias Ticketing Systems
• TikTok Shop Customer & Order Support
• Refunds, Chargebacks & Issue Resolution
• Google Sheets & Data Entry
• SOP & Process Documentation
• Workflow Improvement & Process Support
I am detail-oriented, reliable, and experienced in fast-paced environments where accuracy, efficiency, and customer satisfaction are important.
I am available for remote, long-term opportunities in e-commerce support and operations.
I am open to supporting e-commerce businesses that need reliable, organized, and experienced help with daily operations and customer support.
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