GENERAL SKILLS
> Communication Skills - Fluent in English (Both in Verbal and Written Communication)
> Technical Skills - Sound knowledge of tools like MS Word and Excel, Google Docs and Spreadsheet
> Critical Thinking and Problem Solving Skills
> Typing Skills - 60 WPM
> Comprehension Skills
> Multi-Tasking Skills - Fast Learner and willing to be trained
SERVICE I OFFER
> Virtual Assistant services including but not limited to:
a. Prepare presentations according to instructions given.
b. Create content to post on the company’s social media channels.
c. Schedule appointments.
d. Conduct online research to find address and contact details for a given list of companies.
e. Make travel arrangements.
> Admin Assistant services including but not limited to:
a. Create and maintain filing systems, both electronic and physical
b. Schedule and coordinate staff and other meetings
c. Write and edit documents from letters to reports and instructional documents
d. Prepare communications, such as memos, emails, invoices, reports and other correspondence
> Chat and Email Support
a. Prompt chat and email response to customers
b. Document each customer's question or problem as well as the resulting answer or solution
c. Develop customer service solutions
d. Maintain service level
I have worked as a Customer Service Representative for both Voice and Non Voice (Chat and Email). I have been a part of this BPO industry eight (8) years with a financial background. Most of the accounts I have handled were banks such as Suntrust Bank, Credit One and Paypal. I was engaged with assisting customers with their complaints and questions about products and services, taking orders as sometimes having a role in Sales.
If you have any questions about my experiences and services I offer, feel free to reach out to me through my email address ----------- you and I hope to be working with you very soon! Keep safe!
Verified
