Proactive and detail-oriented Executive Assistant / Virtual Assistant with over 12 years of experience supporting business operations, customer communication, documentation, and remote administrative workflows. Experienced in handling high-volume inbox-related tasks, maintaining organized records, supporting documentation and process improvement, and working closely with teams to keep daily operations running smoothly. Strong background in communication, follow-up, and accuracy across customer support, moderation, and e-commerce environments.
Skilled in Google Workspace, Microsoft Office, HubSpot, Salesforce, WordPress, and e-commerce systems including Amazon, Etsy, eBay, and Magento. Also experienced in content moderation, fraud detection, billing support, database management, and workflow coordination. Known for taking initiative, staying organized, and producing clear, professional work with minimal supervision.
