Hi there! I’m a Customer Service Representative (Level 2) with experience supporting customers in the Australian electricity and gas industry. I help people with billing and payment inquiries, service orders, sales, and account retention — always aiming to make every interaction clear, efficient, and positive.
I’m passionate about providing genuine, empathetic support, especially to customers experiencing payment difficulties or life support needs. Whether it’s solving an issue, explaining a process, or finding the best solution for their situation, I take pride in helping customers feel valued and understood.
Based in the National Capital Region, I’m also open to remote or hybrid opportunities where I can continue delivering excellent customer experiences.
Let’s connect! I’m always happy to share insights, collaborate, and explore new opportunities in customer service and customer experience.
