Core Administrative Skills • Appointment scheduling & calendar management (handling bookings, cancellations, reminders) • Medical billing & coding basics (familiarity with systems like ICD-10 and CPT codes) • Insurance verification & claims processing • Data entry & records management (accurate and organized documentation) • Email and phone support (professional communication with patients)
Technical Skills • Electronic Health Records (EHR/EMR) systems • Medical transcription (converting voice notes into written records) • Telehealth platforms (Zoom, Spruce, Teams & etc.) • Basic IT troubleshooting • Microsoft Office / Google Workspace proficiency
Medical Knowledge • Understanding of medical terminology • Basic knowledge of healthcare procedures• HIPAA compliance awareness (patient privacy and confidentiality standards)
Communication Skills • Clear written and verbal communication • Active listening (understanding patient concerns) • Customer service mindset (empathetic and patient-focused approach) • Professional tone in all interactions
Organizational & Time Management • Multitasking across different tasks and systems • Prioritization of urgent vs routine tasks • Attention to detail (especially for patient records and billing) • Deadline management
Compliance & Ethics • Confidentiality and data security practices • Understanding healthcare regulations (e.g., HIPAA) • Ethical handling of patient information
Soft Skills & Personal Traits • Reliability and accountability • Adaptability (especially with new tech tools) • Problem-solving ability • Stress management in fast-paced environments
