I’m a customer support and trust & safety professional with over 7 years of experience across e-commerce, content moderation, and executive support. I specialize in solving complex issues, improving processes, and delivering reliable support across chat, email, and cross-functional teams.
Currently, I work as an E-commerce Support Advisor, where I help merchants troubleshoot store setup, billing, and platform-related concerns in real time. Prior to this, I worked in Search Engine Trust & Safety, reviewing developer access to user data and ensuring compliance with security and privacy standards across web and mobile platforms.
My background also includes content moderation, escalations handling, and executive-level support—giving me a strong foundation in decision-making, communication, and operational efficiency. I’ve worked closely with teams to coach peers, and maintain high-quality service in fast-paced environments.
I’m particularly interested in roles that combine customer experience, platform integrity, and process improvement, where I can contribute to both user satisfaction and business impact.
