Hello, this is Leya, your Customer Support Expert!
- who has 8+ years of experience in Customer Service
- who believes that observing exceptional customer service is not just through a high KPI result, but also "with a taste of passion"
- who believes that Customer Satisfaction should be long-term, not short-term
- who believes that any assistance given to customers will have a big impact on the business
- who believes that "Resolution" should be GENUINE and FACT!
- who prefers quality over quantity
- who treats your business as her own
Here's the thing:
Customer Service is one of the branches/departments in a business that should not be taken for granted. I must say that it plays an important role in achieving the company's goals and success.
Most, if not all, believe that a company's success is due to how the business is managed, as well as through effective marketing and sales. But that should not end there, because success also relies on the QUALITY of service provided to customers.
Excellent Customer Service is EVERYTHING.
Your customers are the LIFELINE of your business, so they also deserve the BEST - not only in the quality of your products, but also the kind of assistance they would get, before and after the sale.
That said, if you're someone who needs Customer Service/Support for your business, I'm ready to work with you and with your team.
This is not about me. This is not about you. THIS IS ALL ABOUT YOUR CUSTOMERS who need genuine care and assistance from an agent who treats your business as their own.
Looking forward to work with you.
