Operations Manager | Project Manager | Executive Support | Remote Operations
PROFESSIONAL SUMMARY
I’ve spent the last 15+ years working in operations, customer service, and project
management—mainly in BPO, e-commerce, and remote environments. My focus has always
been simple: keep things running smoothly, support the team, and make sure clients are
taken care of.
I’ve handled multiple accounts at the same time, worked with cross-functional teams, and
supported leadership with reporting, scheduling, and day-to-day coordination. I’m
comfortable stepping into both operational and admin roles depending on what the
business needs.
CORE SKILLS
BPO Operations | Customer Service Management | KPI & SLA Tracking | Project
Management | Workflow Coordination
Executive Support | Calendar & Inbox Management | Scheduling | Client Communication
E-commerce (Amazon, Shopify, Walmart) | SOP Development | Process Improvement |
Team Leadership
