• * 19 months of experience working as a CUSTOMER SERVICE REPRESENTATIVE (INTERNATIONAL ACCOUNT). One of service provider in United States.
• Handled inbound calls dealing customers problem, inquiries and complaints
• Providing best customer service
• Multitask in high volume, high stressful environment
• Technical trained representative
* 2+years of experience working as Virtual Assistant in a Private Company in Canada
• Dispatching Technicians
• Schedule Appointments
• Navigate Google Maps
*2+ year of experience working as an administrative and operations Virtual Assistant in a Cannabis Company in California
• HR SUPPORT VA - Monitoring Employee’ Missed Punch Logs , Calculating Tips and Commissions, Resolving tickets related to HR/Retail Concerns, Generating Reports (e.g., Weekly Employee Performance Report, Weekly Commission Dashboard)
• RETAIL OPERATIONS VA - Checking incoming products, Creating Product Profiles, Mapping Products, Checking and Verifying Retail Prices, Generating Reports (e.g., Inventory Shrinkage and Adjustment Report, Cash Tracking, Double Discount Report)
• Resolving Issues Related to Product Profiles, etc
• OTHER SIDE TASK - Tracking and resolving employee points issues in the system and performing other administrative tasks assigned by management
