I am a dedicated Customer Service Professional with over seven years of experience delivering high-quality support across the property management, travel, and telecommunications industries. I hold a Bachelor of Science in Business Administration with a major in Marketing Management, which provides me with a strong foundation in professional communication and client relations.
Throughout my career, I have specialized in resolving complex customer concerns and fostering positive experiences. My background includes serving as a Billing Specialist for major brands such as Comcast and Vodafone, where I developed expertise in resolving disputes and processing refunds while maintaining high customer retention rates. Additionally, in my recent role as a Maintenance Coordinator, I served as the primary point of contact for tenants, ensuring their concerns were addressed promptly through efficient coordination and clear communication.
I am passionate about identifying workflow improvements to drive productivity and consistently exceeding service expectations. I am confident that my problem-solving skills and commitment to excellence will make me a valuable addition to your team.
