I have almost 8 years of experience in a BPO industry. I have 66 months experience as a customer service representative for email support in a transportation platform. I have more than 3 years of experience as a customer support for debit or credit card services and merchant services (Financial Institutions and Credit Union customer service, billing and tech support for their online application). I have more than 1 year experience as a technical support for telecommunication company (TV, Internet, Phone and Email). Experience as a dispatcher for appliance services (phone, email and text). - Ability to handle stress at work or adaptable to the environment.
BELOW ARE MY EXPERTISE:
- Administrative Tasks / General Virtual Assistant
- Loan Processor (Mortgage, Credit Consulting and Funding)
- Customer Service Representative (Email and Phone)
- Technical Support
- Social Media Management (Facebook, Instagram, YouTube, Twitter)
- Sign NDA
- PDF and Acrobat
- Scheduling
- Google, Microsoft
- Zendesk, Infusionsoft
- File Management
- Infusionsoft
-Canva
-Filmora
- Windows office (Creating slideshows, PowerPoint Presentations, spreadsheets, etc.)
- File Management (organizing files using Dropbox, google drive etc)
- Data Entry
- Email Management/Filtering
- Email Blasting
- Customer Support/Service
- Manages Inbound and Outbound Calls, Telemarketing, appointment setting,
- Lead Mining
- Web Research
- Blog Posting (content are provided)
- Social Media Marketing as well as Social Media Management (Facebook fan page/s, Twitter, LinkedIn, Pinterest, Google Plus, Youtube, etc.)
Administrative tasks as a Loan Processor:
- Calling the different Title Companies and Insurance Companies
- Request VOE (Verification of Employment) through work number
