As a Virtual Assistant and Shopify & Gorgias Customer Support Specialist, I help eCommerce brands, entrepreneurs, healthcare professionals, and online coaches streamline their operations, improve customer satisfaction, and focus on growing their business.
With extensive experience managing customer support through Shopify and Gorgias, I have successfully handled high volumes of customer inquiries involving order tracking, refunds, cancellations, warranty claims, replacements, address updates, and general account concerns. My ability to provide prompt, accurate, and customer-focused support has helped businesses maintain positive customer relationships and operational efficiency.
Core Skills & Expertise:
• Shopify Order Management & Administration
• Gorgias Email & Chat Support
• Customer Service & Customer Retention
• Warranty Claims Processing & Replacements
• Refunds, Cancellations & Order Modifications
• Amazon, Wayfair, Costco & Multi-Channel Order Support
• Administrative Support & Data Entry
• Email & Calendar Management
• Social Media & Content Support
• Task & Project Coordination
• CRM & Customer Record Management
Key Responsibilities:
• Assisted customers via email and chat, providing timely and professional support for order inquiries, refunds, cancellations, replacements, and warranty claims.
• Managed and reviewed customer orders across Shopify, Amazon, Wayfair, Costco, and other online marketplaces.
• Processed address changes, order modifications, refunds, and cancellations while ensuring accuracy and compliance with company policies.
• Investigated and resolved shipping issues, damaged deliveries, missing packages, and tracking concerns.
• Maintained detailed customer records and ensured all tickets were properly documented and updated within Gorgias and other support platforms.
• Supported day-to-day administrative operations, including data entry, email management, scheduling, and project coordination.
Key Achievements:
• Consistently recognized for excellent attendance, reliability, and punctuality, maintaining a strong record of being on time and prepared for every shift.
• Frequently praised by management and clients for professionalism, responsiveness, and dedication to customer satisfaction.
• Maintained one of the highest ticket resolution volumes within the support team while ensuring quality customer interactions.
• Successfully handled a high volume of Shopify customer inquiries daily, including order updates, cancellations, refunds, replacements, and warranty-related concerns.
• Earned numerous customer commendations for providing exceptional service, empathy, and efficient problem resolution.
• Trusted to manage complex customer issues and escalations while maintaining a positive customer experience.
What sets me apart is my ability to adapt quickly, stay detail-oriented, and provide proactive solutions. I don't just complete tasks. I help create smoother processes, better customer experiences, and stronger business operations.
If you're looking for a reliable Virtual Assistant and Customer Support Specialist who can help manage your customers, streamline operations, and support your business growth, I'd love to connect.
You handle the vision. I'll handle the details.
Verified
