Experienced Virtual Assistant and Administrative Professional with a background in customer service, transcription, and data management. Skilled in processing direct deposit/EFT payments, managing document workflows, and providing email and chat support. Proficient in tools like Zendesk CRM, Slack, Shopify, Google Workspace, and Microsoft Office. Adept at handling inbound/outbound calls, scheduling appointments, and streamlining operations to meet tight deadlines. Demonstrated ability to collaborate with cross-functional teams, resolve discrepancies, and ensure service quality.
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