Most support reps handle tickets. I handle outcomes.
Seven years in high-volume written operations across eCommerce and service-based environments. Email, live chat, and back-office support have been my core channels, where precision, speed, and consistency matter more than volume alone.
What sets me apart is not just resolving issues, but preventing them from coming back.
60 - 80 daily customer interactions resolved across eCommerce, retail, financial, and logistics accounts, consistently maintaining 90–96% CSAT with 1–3 minute first response times.
Full eCommerce customer support ownership for Shopify-based stores using Gorgias and Zendesk, handling order management, shipping coordination, refunds, escalations, and customer communication end-to-end.
Back-office and operations support including order processing, inventory updates, fulfillment tracking, and cross-team coordination across multiple client accounts in parallel.
B2B outreach and lead qualification experience using Apollo, ZoomInfo, and Autoklose, supporting structured pipeline generation through email and CRM-based workflows.
Strong experience in data-driven research and monitoring workflows, including Boolean search and competitive intelligence using enterprise tools.
I specialize in written communication environments where clarity and consistency drive performance. No phone support. By design. My strength is structured written execution, handling multiple conversations simultaneously while maintaining accuracy and tone without escalation fatigue.
In every role, I focus on reducing repeat issues, improving workflow efficiency, and ensuring that support systems scale without increasing noise.
Tools & Systems
Gorgias · Zendesk · Shopify · Salesforce · HubSpot · Zoho · Intercom · Magento · Oracle · Jira · Slack · Apollo · ZoomInfo · Autoklose · Google Workspace
Verified
