People and systems leader with 10+ years of experience in remote-first businesses, progressing from frontline customer support to operations and country-level leadership. Experienced in building the people, processes, and operating systems that allow growing businesses to run effectively—from recruitment, onboarding, and team development to SOPs, performance management, CX operations, and cross-functional execution.
Led distributed teams of up to 30 people across different nationalities, cultures, and working styles, while partnering directly with founders and senior leadership. Known for being firm yet empathetic, hands-on, and solutions-oriented, with a strong focus on accountability, productivity, and continuous improvement.
Background spans digital marketing, e-commerce, fintech, crypto, and trading platforms, with extensive experience building and improving operations in startup and remote-first environments.
