Hi, I'm Ralph Wendell Bustejer.
I am a Shopify Customer Support Specialist with more than 14 years of customer service experience and over 6,500 completed Upwork hours supporting e-commerce businesses worldwide.
I help Shopify stores deliver excellent customer experiences through fast, professional, and solution-focused support.
My expertise includes:
• Email Support
• Live Chat Support
• Shopify Order Management
• Refunds, Returns & Replacements
• Order Tracking & Delivery Issues
• Klarna, PayPal & Stripe Dispute Resolution
• Chargeback Management
• Dropshipping Customer Support
• Product Listing Support
• Customer Retention
Tools I regularly use:
• Shopify
• Zendesk
• Gorgias
• Freshdesk
• Google Workspace
• DeepL
• Outlook
Throughout my career, I have supported multiple Shopify stores across different countries while maintaining excellent customer satisfaction and resolving complex customer concerns professionally.
Why employers hire me:
14+ years of customer service experience
Top Rated Upwork Freelancer
100% Job Success Score
6,500+ Upwork Hours Completed
Strong written English communication
Reliable and independent worker
Fast learner and team player
I am seeking long-term opportunities where I can help businesses improve customer satisfaction, reduce disputes, and strengthen customer loyalty.
I am available to start immediately.
