6+ years Customer Service experience
3+ years in eCommerce with DTC Shopify brands—handling customer service, order fulfillment, shipments, chargebacks, refunds, supplier communication, and building SOPs and automating systems.
HIPAA Trained
I can take care of both front-line support and backend operations—organizing systems, automating workflows, and keeping processes efficient.
Expertise:
- Multichannel support: calls, email, chat, social media
- E-commerce & CRM: Shopify, ShipHero, ShipStation, Recharge, Judgeme, Google Workspace
- Helpdesks: Gorgias, Zendesk, Freshdesk, Intercom, Zoho Desk, Salesforce, Front
- Phone Systems: Five9, TalkDesk, Justcall, InContact, GoTo, Aircall
- Collaboration: Slack, Zoom, Loom, Notion, Guru, Monday, Asana, Trello, ClickUp
- Others: Jira, QuickBooks, 17Track, TextExpander, Meta, ChatGPT, DeepL
