Experienced customer service associate who worked for telecommunication account, financial accounts, advertising and e-commerce.
• Answered calls, emails and chat customer inquiries exceeding quotas and meeting user satisfaction.
• Provide prompt service with professional, patient, and friendly attitude.
• Proactively memorized company products, services, and process to provide more efficient and effect customer service experience.
• Completed client insights and reports with over thousands of sensitive data.
• Able to provide feedback and support navigating access through website and app.
