Dedicated and customer-oriented Microsoft 365 Cloud Engineer with
7+ years of experience supporting and optimizing Microsoft 365, Exchange
Online, and cloud infrastructure in environments similar to Managed Service
Providers (MSPs). Proven ability to deliver end-to-end technical solutions,
resolve complex issues, and enhance user productivity across enterprise and SMB
clients. Strong background in Office 365 administration, Azure AD, SharePoint,
Teams, and DNS/email systems. Experienced with ticketing, diagnostic, and
i----------- management tools to ensure efficient case handling and SLA compliance.
Committed to driving operational excellence and delivering outstanding client
experiences.
