I'm an IT Support Specialist with a strong passion for helping people and solving technical challenges. Known for delivering fast, friendly, and effective support, I bring a solid foundation in troubleshooting hardware, software, and network issues in MAC, Linux or Windows OS, along with a commitment to continuous learning and service excellence. Familiar with ITIL principles and hands-on experience with ServiceNow
platform, but willing to learn on similar platforms.
I want to be known as a go-to person for solving problems calmly and efficiently, A team player who supports colleagues and shares knowledge, someone who not only resolves issues but also builds trust with users and colleagues. I take pride in being approachable, proactive, and always ready to go the extra mile to ensure smooth IT operations and a positive user experience.
