Highly motivated, results-oriented professional with over 12 years of experience in leading a team in a fast-paced environment in BPO industry, specializing in customer service and technical support.
Focused on innovation and process improvement, leading projects for 2 years with over $100k soft savings.
Exceptional problem-solving ability and talent for managing daily operations
Proficient in
- Coaching
- Time Management
- Leadership
- Root Cause and Data Analysis
- Presentation
- Project Management
- MS Office
