I’m a BPO professional with over 8 years of experience in Quality Assurance, Team Leadership, and Operations Analysis. I specialize in improving performance through data-driven decisions, process optimization, and coaching. I’ve supported both voice and non-voice accounts across various industries, including tech support, logistics, and food delivery.
I’m Lean Six Sigma Yellow Belt certified (currently pursuing Black Belt), with strong skills in Excel reporting, automation (VBA), root cause analysis, and quality audits. I’ve led initiatives that streamlined operations, improved compliance, and boosted team efficiency.
I’m highly adaptable, proactive, and results-focused. If you’re looking for someone who can bring structure, insights, and continuous improvement to your operations, let’s connect.
