I bring over 10 years of experience in the BPO industry, with deep expertise in healthcare support services—including claims, billing and enrollment, financial account management, and recovery for a U.S.-based healthcare company.
I spent 8 years as a frontline associate, building a strong foundation in process accuracy, client service, and cross-functional collaboration. My consistent performance and leadership skills earned me a promotion to Team Leader, a role I’ve held for the past 2 years. During this time, I led high-performing teams, improved operational efficiency, and was proud to receive multiple awards for being a top-performing team leader.
I’m now actively exploring new opportunities where I can continue to grow as a people leader and bring my healthcare operations background, team management experience, and commitment to quality to a new environment. I’m especially interested in roles that value leadership, continuous improvement, and customer-centered service.
Let’s connect—I'm open to new challenges, collaborations, and conversations.
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