With over 14 years of experience in the U.S. healthcare industry.
I bring a strong blend of reliability, adaptability, and solid understanding of how the healthcare industry works.
For the past 4 years, I’ve worked remotely as a dedicated Medical Virtual Assistant in a Revenue Cycle Management company, following more than a decade of experience as CIGNA Healthcare Insurance claims processor and quality auditor within a BPO on-site setting. This unique combination has equipped me with a thorough understanding of both front-end and back-end healthcare operations.
I am skilled in working with EHR systems (Kareo/Tebra, Practice EHR, NextGen Office, eCW, Office Practicum), accounting software (QuickBooks) and project management tool (Asana).
Adept at insurance and eligibility verification, patient payment reconciliation, collections, and HIPAA compliance, with a proven ability to reduce outstanding balances and improve revenue cycle efficiency.
Recognized for strong customer service, communication, and accuracy in handling patient inquiries and provider accounts.
