Top Rated | 100% Job Success | 5+ Years Supporting SaaS & Ecommerce Brands
I help growing companies deliver fast, empathetic, solution-focused support without you micromanaging every ticket.
Most support teams don't lack experience. They lack speed, consistency, and the ability to think ahead.
WHAT MAKES ME DIFFERENT:
- I've supported 50,000+ customers across SaaS, tech, and BPO
- I don't just close tickets : I identify patterns and suggest process improvements
- I communicate like your best in-house tea-----------mber (not a scripted VA)
- I'm technically fluent: I troubleshoot bugs, test features, and work with dev teams
- I'm in PH (GMT+8): perfect overlap for UK, AU, and APAC teams
WHAT I DO:
Customer Support (Email, Chat, Tickets)
- Handle refunds, escalations, and billing issues
- Turn frustrated users into loyal customers
- Avg. first response time: under 15 minutes
Customer Success (SaaS/Tech)
- Help users with Loom walkthroughs & help docs
- Going ABOVE and BEYOND
- Report bugs with reproducible steps to engineering
Technical & Ops Support
- QA testing, Stripe billing troubleshooting
- CRM hygiene (Intercom, Zendesk, HubSpot)
- Weekly KPI reports (CSAT, resolution time, ticket volume)
Admin & Ops
-??Email/calendar management, data entry
- SOP creation, order processing
- Team coordination
TOOLS I USE DAILY
Zendesk • Intercom • Freshdesk • Gorgias • Shopify • Stripe • Airtable • Slack • Linear • Notion • Google Workspace • Loom • Zoom (I learn new tools in 24 hours)
BEST FOR:
- SaaS teams (B2B or B2C)
- Ecommerce brands handling 50+ tickets/day
- Startups needing someone who can wear multiple hats
- Companies tired of training VAs who ghost after 2 weeks
WHAT CLIENTS SAY:
"Best hire we've made. She doesn't need hand-holding and her English is flawless." SaaS Founder, US
READY TO WORK TOGETHER?
Send me:
- What you need help with
- Current ticket volume (approx.)
- Biggest support pain point
I'll reply within 2 hours with a clear plan.
Let's make your customers feel heard and your life easier.
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Verified
