Customer Support Virtual Assistant with 2+ years of freelance experience providing email support for a high-volume e-commerce brand through Upwork. Proficient in Zendesk, Google Workspace, Slack, Trello, Notion, Confluence, and ChatGPT. Recognized as a Top Agent among 100+ customer support specialists for delivering accurate, timely resolutions while maintaining exceptional customer care.
Experienced in handling 70 to 80 customer emails daily, with a strong focus on problem-solving, order management, and providing patient, empathetic support to elderly customers.
I’m comfortable working with different tools and systems, but what really sets me apart is how I communicate. I keep things clear, friendly, and easy to understand. Just real conversations that get results.
If you’re looking for someone who genuinely cares about your clients and treats your business like their own, I’d love to help
