With 10+ years of customer service experience and extensive e-commerce operations expertise, I help online stores deliver exceptional customer experiences while keeping order fulfillment running smoothly.
I have supported health, wellness, beauty, and DTC brands, managing 100–150 customer tickets daily across email, chat, and phone. My experience includes resolving order issues, processing refunds and returns, coordinating with warehouses, and ensuring customers receive timely and accurate support.
My skills include:
• Shopify Order Management
• Zendesk Customer Support
• Email, Chat & Phone Support
• Refunds, Returns & Reshipments
• Order Tracking & Delivery Issue Resolution
• Chargeback Prevention & Escalation Handling
• ShipHero & Logismart Operations
• Fulfillment Coordination Across 3 Warehouses
• AI-Assisted Customer Support Workflows
I am dependable, detail-oriented, and able to work independently with minimal supervision. My goal is to help businesses reduce support workload, improve customer satisfaction, and create a seamless post-purchase experience.
If you're looking for a long-term tea-----------mber who can take ownership of customer support and fulfillment operations, I'd be happy to discuss how I can help.
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