I'm a results-driven E-commerce, Customer Support, and Online Reputation Specialist with 11+ years of experience supporting global and Australian clients across e-commerce, social media, and digital operations.
I specialize in post-sales support, order management, review moderation, and community engagement, helping brands protect their reputation, improve customer satisfaction, and streamline day-to-day operations. I've handled high-volume customer interactions across email, chat, social media, and review platforms such as Google Reviews, Trustpilot, Bazaarvoice, Facebook, Instagram, Tiktok and Youtube.
My background includes working with e-commerce backends, OMS, CRMs, and internal tools to track orders, resolve fulfillment issues, manage refunds and returns, and ensure accurate product data. I?m highly detail-oriented, process-driven, and known for turning negative customer experiences into positive outcomes through clear, professional communication.
Beyond customer support, I bring strong experience in:
Online reputation & review management
Social media and community moderation
Compliance verification and document review
Performance tracking, reporting, and data accuracy
Virtual assistance and administrative support
I thrive in fast-paced remote environments, follow brand voice and SOPs closely, and collaborate well with cross-functional teams. My goal is simple: to make your customers feel heard, protect your brand, and help your business scale smoothly.
If you?re looking for a reliable, proactive VA who treats your business like their own?you've found the right person.
