Hello! My name is Twinkle Santiago, a Customer Support Specialist and Virtual Assistant from the Philippines with 8+ years of experience in the BPO industry.
I help businesses provide excellent customer service through email, chat, and phone support, while also assisting with administrative and virtual assistant tasks that keep operations organized and efficient.
I have experience handling customer inquiries, resolving issues, updating CRM records, and supporting daily business tasks such as email and inbox management, calendar scheduling, and lead updates. I also assist with drafting contracts, data organization, basic Canva graphics editing, and social media posting through Meta Business Suite.
Tasks I Can Help With
• Customer Support (Email, Chat, Phone)
• Email & Inbox Management
• Calendar & Scheduling Management
• CRM Updates & Lead Management
• Drafting Contracts & Documents
• Data Entry & Data Organization
• Social Media Posting (Meta Business Suite)
• Basic Canva Graphics Editing
I am highly organized, reliable, and a fast learner who is comfortable adapting to new tools and systems. I’m committed to providing professional support and helping businesses run smoothly.
