Experienced Account and Fraud Specialist in the banking and telecommunications industries, with a strong commitment to protecting customers and maintaining the integrity of financial systems. Recognized as a NextGen Leader and recipient of the You Made a Difference award, I bring proven leadership skills, focused on guiding teams and driving collaboration to achieve exceptional results. I combine expertise in fraud detection with a solid background in customer service and retention, always prioritizing client satisfaction and trust. Backed by experience in quality assurance analysis and as a relief team leader, I specialize in creating a positive work environment while enhancing processes and supporting team success.
