Holding a Bachelor's degree in Information Technology from Cavite State University, I have built a strong career in technical support, digital media, and client success across fast-paced and high-volume environments.
I currently work as a Technical Support Representative at Majestic Photobooth, where I provide multi-channel support, troubleshoot system and software issues, and remotely monitor operations to ensure minimal downtime. I also identify recurring technical problems, improve workflows, and create structured documentation to enhance team efficiency and service quality.
Previously, I worked as a Digital Media Senior Associate / Technical Support Specialists at Google Operations Center, supporting Google Ads and Google Analytics. In this role, I resolved complex issues related to integrations, billing, implementation, and account setup while consistently meeting key performance metrics such as customer satisfaction, response time, and first-contact resolution.
My experience also includes roles at Nogle and Bossjob, where I streamlined onboarding processes, handled multi-channel client support, and contributed to improving customer service operations and knowledge base systems.
With certifications in Azure Fundamentals and Google Data Analytics, I bring a combination of technical troubleshooting, digital expertise, and strong customer communication. I am highly adaptable, detail-oriented, and committed to delivering efficient, high-quality support that improves both user experience and operational performance.
