My experience as a professional includes years of working as a Software Developer in a telemarketing agency prior to my transition to the virtual administration space. My main responsibility as an technical officer involved SQL database management and web module development.
Following that, the expertise I've earned in supporting an Australian real estate company as a Virtual Assistant spans 4 years. This experience in the fast-paced real estate industry has allowed me to become proficient in:
a. CRM Database management
b. Contract/Document handling
c. Invoice disbursement
d. Accounts reconciliation
e. Client support
Presently, I provide full-service support as a Senior Administrative Officer to a growing family-owned American business by taking ownership of backend operations; to name a few:
a. Organising & synchronising bookings
b. Integrating client information onto the CRM database
c. Client communication (through webform, email & phone support)
d. Accounts reconciliation
e. Central email management
Being able to help business owners manage their time better by supporting the needs of their organisation gives me a high sense of accomplishment. I am able to do this with a driven and healthy mindset that a team only excels when members bring out the best in each other.
