Hi! I’m Katrina,
Your reliable customer service expert, customer service team leader, and a rockstar sales support. Have passion for creating and editing videos and graphics.
With over 10 years of customer service experience, 4 years in sales, and 2+ years in social media management, I help businesses retain loyal customers, convert leads, and build a strong digital presence. I thrive in roles that require empathy, action, and results.
Professional Background:
• Customer Service / Team Leader
- Customer service and Technical support
Telecommunications Account
- Retention Account.
- Team coaching
- Performance tracking
- Retention and upselling
• Virtual Assistant & Sales
- Outbound lead generation / Cold Calling
- Inbound lead handling & appointment setting
- Australian cleaning & moving services (Inbound and Outbound Sales)
• Revenue Verification Specialist (Healthcare)
- Accurate partner invoicing & escalation handling
- Excellent data entry and follow-up communications
******What I Can Do For You*******
• Deliver World-Class Customer Service
- Over a decade of experience in B2C support (voice, chat, and email).
- Handled inbound and outbound calls for telecom brands — covering billing, tech support,account upgrades and account retention.
- Known for turning frustrated customers into loyal clients through calm, solution-oriented communication.
- Former Operations Team Leader: led coaching sessions, monitored KPIs, managed team schedules, and provided real-time floor support.
• Manage & Grow Your Social Media
- I create scroll-stopping captions and visuals for Facebook and Instagram.
- Managed pages for food, clothing, and printing brands — helping boost engagement and build brand consistency.
- Skilled in Canva, Lightroom, and CapCut for both graphics and videos.
- Experience in Facebook Ads: targeting, budget management, and performance tracking.
• Boost Sales & Convert Leads
- Strong background in sales and lead generation (voice)
- Helped schedule appointments, book services, and close deals — always with the customer’s needs in mind.
- Handled warm and cold calls for event bookings, AU-based service businesses, and tax assistance.
Tools & Platforms I Use:
-Hubspot
- Zendesk | Salesforce | Aircall | SingleView
- Google Workspace (Docs, Sheets, Gmail)
- Slack | Zoom | WhatsApp
- Canva | CapCut | Lightroom
If you’re looking for someone who understands your customers, values your brand, and brings passion and professionalism to every task — I’m ready to help you grow.
Let’s work together to make your business thrive.
Verified
