Experienced Customer Support Specialist, Virtual Assistant, and MCA Underwriter with 8+ years of experience supporting US-based clients across financial analysis, underwriting, email, chat, and phone support, employer account management, logistics and administrative operations. Skilled in reviewing financial documents, analyzing cash flow, managing CRM systems, and delivering exceptional customer service with accuracy, professionalism, and efficiency.
Previous Roles:
MCA Underwriting
• Review bank statements and financial documents
• Analyze cash flow and identify underwriting red flags
• Assess merchant eligibility and prepare complete funding files
• Maintain accuracy while meeting fast turnaround times
Virtual Assistance & Administrative Support
• Data entry and CRM management
• File organization and document processing
• Internet research and reporting
Calendar and email management
Customer Support
• Professional email, chat, and phone support
• Handle inbound and outbound inquiries
• Resolve customer concerns efficiently
• Maintain high customer satisfaction and strong client relationships
Tools & Systems
• Salesforce
• MCA Vision
• CRM Platforms
• Microsoft Office
• Google Workspace
Why Hire Me?
• Detail-oriented and dependable
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• Able to work independently with minimal supervision
• Committed to accuracy, efficiency, and meeting deadlines
Whether you need an experienced MCA Underwriter, a reliable Virtual Assistant, or a Customer Support who can represent your business professionally, I'm ready to help your team save time, improve operations, and achieve results.
Let's discuss how I can add value to your business.
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