Hi, I’m Christine — a Client Success and Operations Specialist with experience managing end-to-end client journeys, improving retention, and optimizing internal systems for remote teams.
I focus on helping businesses not just support clients, but retain them, strengthen relationships, and deliver a consistent, high-quality experience.
Client Success and Retention
- Manage the full client lifecycle from onboarding to ongoing engagement
- Monitor client satisfaction and Net Promoter Score (NPS)
- Identify at-risk clients and take proactive steps to improve retention
- Build strong client relationships through consistent, professional communication
Operations and Systems Management
- Maintain and optimize CRM systems including Pipedrive, Clio, HelpScout, and Airtable
- Coordinate workflows across teams to ensure smooth service delivery
- Manage Microsoft 365 administration, including user onboarding, access control, and troubleshooting
-vImprove internal processes to increase efficiency and reduce operational friction
- Client Communication and Support
- Handle client communication across email, phone, and chat platforms
- Deliver timely, clear, and solutions-focused responses
- Translate complex processes into simple, client-friendly communication
Marketing and Engagement Support
- Support email campaigns and client engagement initiatives
- Manage and grow online communities
- Track and analyze performance metrics to improve engagement and outcomes
What I bring
I approach my work with a strong focus on outcomes:
- Higher client retention
- Improved client experience
- More efficient internal operations
I work best with service-based businesses, agencies, and remote teams that need someone who can take ownership of both client relationships and operational systems.
Verified
