Versatile professional with a unique combination of technical engineering expertise and virtual assistance experience. Proven track record supporting mission-critical Finastra banking applications for multiple U.S. financial institutions while also providing high-quality administrative, customer service, and social media support. Strong communicator with exceptional organizational skills, technical troubleshooting capabilities, and a customer-first mindset. Capable of managing multiple priorities, streamlining workflows, and contributing effectively to both technical and business operations in remote and hybrid environments.
Key Skills:
Incident & Problem Management
Technical Troubleshooting
Banking Systems Support
Social Media Management
Data Entry & Data Management
Administrative Assistance
Customer Support (Chat)<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Documentation & Reporting
CRM Tools
Microsoft Office & Google Workspace
Process Improvement
Time Management & Multitasking
