Project Coordinator | IT Change Management | IT Systems Specialist

• Project Management and Coordination; project planning, scheduling and timeline
management,
• Cross-functional team coordination,
• Risk analysis and business impact assessment for IT changes,
• Development of rollback/fallback plans for high-impact changes,
• Real-time coordination during change implementation and i----------- handling,
• Root cause and trend analysis for failed/successful change implementation,
• Operating systems such as Windows and Linux,
• Consisten documentation of work logs, procedures and resolutions,
• Identifying areas of improvement in operational processes,
• Remote support tools such as TeamViewer, Anydesk, SCCM HTA, BeyondTrust or any
remote application tools,
• Productivity tools such as Microsoft Office Suite, Slack, Calendly, Google Drive, Outlook and
Teams,
• ITSM tools such as ServiceNow, ITSMC, Jira,
• Networking tools such as Wireshark, Netpath, SolarWind,
• Documenting how to(s) for both IT and End Users for smooth access to system,
• Active Directory Management,
• Capable of creating User Acceptance Testing,
• Troubleshooting VLANS, proxy settings, and internet connectivity issues,
• Avaya IP
Telephony System Configuration and troubleshooting,