I am a results-driven professional with extensive experience in both the BPO industry and ESL education. As a BPO Team Manager, I have successfully led teams in delivering high-quality customer service while consistently meeting key performance metrics such as AHT, customer satisfaction, and operational efficiency. I am skilled in coaching, performance management, and process improvement, ensuring that tea-----------mbers are supported, engaged, and continuously developing.
In addition to my leadership role, I am also an experienced ESL Teacher, helping learners improve their English communication skills in a clear, engaging, and practical way. I specialize in simplifying complex concepts, building confidence in speaking, and adapting lessons to suit different learning styles.
I bring a strong combination of leadership, communication, and problem-solving skills, along with a genuine passion for helping both customers and individuals succeed. I am highly organized, patient, and results-oriented, making me a valuable asset to any team or organization.
