Leveraging a decade of extensive expertise, I consistently provide exceptional B2B and B2C customer service, emphasizing excellence across phone, chat, and email channels.
Managed special projects and addressed highly escalated customer service issues, facilitating collaboration with program managers and Points of Contact at the global headquarters of the leading SaaS market player.
I'm your flexible, reliable, and independent virtual assistant who specializes in customer service.
Data Entry<8efe80624d780eba0c6493ec45140364>Facebook Ads
Online Research
Customer Service
File Management<8efe80624d780eba0c6493ec45140364>Email Management
Administrative Tasks
Calendar Management
Database Management
Data Reports & Analysis
Social Media Management
E-Commerce Management
Credit Reports and Analysis<8efe80624d780eba0c6493ec45140364>Email and Live Chat Support
Order & Fulfillment Management
Basic Graphic Design using Canva
Write up low-doc loan applications
Credit, Refunds, Returns and Replacement Management
Shippo
Klaviyo
Canva, CapCut
Recharge, Stripe
OneDrive, Dropbox
ForestAdmin, Linear
Shopify, BigCommerce
Credit Bureau Connection, System Lenders
Microsoft 365 Apps, SharePoint, MS SQL, Power BI
Google Workspace, Calendly, Notion, and -----------
IBM Sterling Order Management, and IBM Call Center for Commerce
MS Teams, Zoom, Skype, Viber, Slack, -----------, Telegram and WhatsApp
SAP ERP, Gorgias, Intercom, Gladly, Tidio, Zendesk, Zoho CRM, and Salesforce CRM
LinkedIn, Facebook, Instagram, TikTok, Meta Business Suite (for Facebook and Instagram)
If you're sold and think we're a good fit, drop me a personalized message and let me know.
What time works best for you for a discovery call?
PS. I love cats! How about you?
