Senior IT Business Analyst with 4+ years of experience in API documentation, ITIL-based Change Management, and Technical Ticket Resolution. I bridge the gap between business needs and technical execution by delivering precise FRD/NFRDs and leading User Acceptance Testing (UAT).I specialize in Process Improvement and Automation to drive operational efficiency. Expert in the full SDLC, I ensure every project is scalable, bug-free, and aligned with stakeholder goals.Core Skills:• Analysis: BRD/FRD/NFRD, User Stories, API (REST/JSON).• Operations: ITIL Framework, Change Control, BPMN Mapping.• Automation/QA: UAT, Testing, Zapier, n8n.• Tools: JIRA, Confluence, Postman, MS Visio.
• System: Hubspot, Salesforce, ServiceNow
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