Systems person who also happens to write well.
Since March 2026, I've worked as an Operations Manager for a remote digital marketing agency, building and maintaining the systems that keep a distributed team running: SOPs, HR-adjacent processes (onboarding, offboarding, appraisal coordination), project management governance across multiple PMs, and internal reporting.
On the operations side:
> SOP development: drafting, testing, and rolling out documented processes teams actually use
> HR-adjacent support: offboarding logistics, exit documentation, appraisal process coordination
> Project management oversight: redesigning meeting structures, task-tracking governance (ClickUp), cross-team coordination
> Internal communications: KPI reporting, team-wide updates, leadership-level reporting
Before moving into operations, I spent 5+ years as a Content Strategist producing SEO-optimized content across industries including home improvement, medical/health, manufacturing, pet products, and more. I've written and edited blogs, landing pages, and content briefs, and trained new hires on content standards.
I work well independently with minimal oversight, and I like turning ad hoc, undocumented work into something repeatable. Open to part-time / flexible-hours engagements.
Let's connect if you need someone who can bring order to a growing team, write clean copy, or both.
