Businesses often struggle with customer inquiries, complaints, bookings, follow-ups, and lead outreach taking valuable time away from their core operations. They need someone who can keep customers informed, resolve issues efficiently, manage travel arrangements, and turn potential leads into meaningful conversations.
I’m Nikka, and I'm a customer-focused professional with experience in customer service, travel, appointment setting, and e-commerce. I help businesses save time and stay organized by taking ownership of customer concerns, coordinating bookings and follow-ups, and maintaining clear communication, so teams can focus on growing the business while their customers are well taken care of.
Here’s how I can support your business:
✅Customer Support and Customer Service
✅ Chat Support and Email Support
✅ Social Media Customer Support
✅ Appointment Setting & Calendar Management
✅ Order, Return, Refund, and Replacement Support
✅ Product, Pricing, Shipping, and Warranty Inquiries
✅ Lead Qualification and Follow-Up
✅ Sales Conversations and Objection Handling
✅ CRM and Customer Record Management
✅ Inbox Management and Administrative Support
✅ Data Entry and Spreadsheet Management
✅ Travel Management
✅ Graphic Design (Canva)
Tools and Software:
🛠️ Zendesk
🛠️ HubSpot
🛠️ Shopify
🛠️ GoHighLevel
🛠️ Google Workspace
🛠️ Microsoft Office
🛠️ Google Sheets
🛠️ Calendly
🛠️ Instagram
🛠️ Facebook
🛠️ TikTok Business Center
🛠️ LinkedIn
🛠️ Slack
🛠️ Zoom
🛠️ Google Meet
🛠️WhatsApp
🛠️ChatGPT
🛠️Claude
🛠️ Canva
🚀 Looking for someone who can take customer support and follow-ups off your plate? Let’s discuss how I can help your business deliver better customer experiences while keeping your operations running smoothly.✨
