Strategic L&D Professional and Global Client Success Manager with 9 years of BPO expertise across Tech, Sales, Healthcare, Financial, Telco, Retail, and Publishing sectors. Specialist in Training Needs Analysis (TNA), Hiring Profile Development, and global program launches. Proven track record in collaborating with stakeholders to define "Ideal Candidate Profiles" that drive operational stability and reduce attrition. Awarded Top Trainer for 2021. A Licensed Registered Nurse currently leveraging Power BI and pursuing Project Management and Lean Six Sigma certifications to drive data-driven training excellence.
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