Experienced Healthcare Virtual Assistant and licensed Registered Nurse (Philippines) with a strong background in medical documentation, insurance verification, and virtual support for U.S.-based providers. Skilled in EHR systems, HIPAA compliance, and administrative workflows in healthcare settings.|Collected and transcribed patient intake data (chief complaint, HPI, past medical history, medications, allergies) into narrative summaries to the EHR to streamline clinical documentation. |Requested and organized outside medical records from Primary care, specialists, hospitals, and SNF, such as visit notes, discharge summaries, laboratory, and imaging. |Verified patient insurance eligibility and benefits via phone and online portal (e.g., NaviNet), including Medicare and commercial plans, ensuring accurate coverage information before appointments.|Managed digital front desk platforms such as Zocdoc, OhMD, and Chiron Health for appointment coordination and follow-up, and responded to patient inquiries across email, chat, and phone platforms.|Handled provider calendars and scheduled patient appointments, including confirming and updating bookings.|Supported onboarding and training of newly hired co-admin assistants.
Verified
