I was a Support Team Leader at The Codebox, a startup software development company, I lead a team of content moderators and technical support associates. I’m responsible for overseeing daily operations, providing coaching and feedback, and addressing any team or platform-related issues. Part of my role includes reviewing user-generated content—text, images, and videos—across various social media platforms to ensure compliance with community guidelines and maintain a safe online space.
I leverage tools like Zendesk and HubSpot to manage support tickets, streamline communication, and resolve technical issues efficiently. I also use Retool to help visualize data and use internal tools that improve moderation workflows. With certifications in customer service, I bring strong communication, problem-solving, and client-facing skills. I’m deeply committed to fostering a positive, inclusive digital environment and enjoy working on impactful, collaborative projects.
In my current role as Account Manager, responsible for overseeing day-to-day client operations, ensuring high-quality service delivery, and maintaining strong client relationships. My role involves coordinating schedules, managing workforce allocations, resolving service concerns, and acting as the primary point of contact between clients and internal teams.
I proactively handle escalations, service adjustments, make-up bookings, and ongoing support requirements to ensure seamless operations and client satisfaction. I work closely with scheduling and field staff to match the right support worker to each client’s needs while maintaining efficiency and service standards.
With a strong focus on communication, problem-solving, and relationship management, I strive to deliver consistent, reliable service while building long-term partnerships based on trust and responsiveness.
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