Operations and customer experience professional with 11+ years across technical support, ecommerce, marketplace management, and retail operations. Built experience troubleshooting technical issues, managing online stores across eBay, Amazon, Etsy, Walmart, and Shopify, handling customer messages, complaints, escalations, and replacements, and optimizing listings for platform compliance and visibility. Also ran day-to-day retail operations as a store manager. Comfortable owning multiple functions at once and seeing problems through to resolution. Currently adding workflow automation (n8n, GoHighLevel, Claude) to streamline repetitive operations and customer-facing processes.
