Experienced Customer Service Representative with over six years in the industry, including remote roles in e-commerce support. Skilled in handling customer inquiries, processing returns and refunds, and resolving billing concerns. Previously worked as a billing specialist for a telecommunications account in the BPO sector, managing phone calls and account resolutions. Proficient in Shopify and email support, with experience using Gorgias, Zendesk, and Salesforce. Highly adaptable, detail-oriented, and committed to providing excellent customer service.
