Results-driven Virtual Assistant and Customer Support Professional with 8+ years of experience in cold calling, appointment setting, customer service, technical support, healthcare administration, and accounts receivable operations. I have worked with real estate companies, healthcare providers, customer support teams, and finance operations, helping businesses improve customer communication, manage accounts, generate leads, and deliver excellent client experiences.
Currently working as an Accounts Receivable Specialist under an Order-to-Cash (O2C) Collections team, handling payment follow-ups, account monitoring, collections support, dispute coordination, customer communication, and maintaining accurate financial records.
Previously, I worked extensively in real estate cold calling and appointment setting, where I identified motivated buyers and sellers, built strong client relationships, handled objections professionally, and scheduled appointments for agents and brokers.
I also have experience in healthcare customer service and insurance verification, including pre-authorizations, patient support, billing assistance, and documentation management. In addition, I worked as a Technical Support Representative assisting customers with troubleshooting, product support, and issue resolution.
Core Skills:
• Cold Calling & Appointment Setting
• Lead Generation & CRM Management
• Accounts Receivable & Collections
• Order-to-Cash (O2C) Support
• Customer Service & Technical Support
• Email, Chat, and Phone Support
• Billing & Payment Follow-ups
• Insurance Verification & Pre-Authorization
• Administrative Support & Data Entry
• Reporting & Documentation
I am highly organized, detail-oriented, dependable, and able to work independently with minimal supervision. I am committed to helping businesses grow by providing professional support, excellent communication, and consistent results.
If you are looking for a reliable Virtual Assistant, Customer Support Specialist, Collections Specialist, or Appointment Setter who can represent your business professionally and deliver quality results, I would be happy to work with you.
